• Product Warranty Admin Sr

    Location US-IL-Lisle
    Job ID
    # of Positions
    Internal Title
    Product Warranty Admin Sr
    Position Type
    Regular Full Time Employee
    Sales Applications
    Less Than 10%
    Relocation Offered
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.


    The Senior Product Warranty Administrator reviews, verifies and approves dealer submitted warranty claims and ensures accurate dealer crediting per claim code.


    Position Purpose

    Processes, reviews and administers warranty claims including repairs and refunds.  Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development and others to ensure cross-functional communication and resolution of product issues. Analyzes feedback from the field and warranty statistics to prevent recurring problems. Assists in the resolution of product and system weaknesses for servicing products.


    Basic Requirements:

    • Bachelor’s degree and at least 2 years of warranty claims experience


    • Master’s degree 


    • At least 4 years of warranty claims experience

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    • Service management experience
    • Maintenance of heavy truck through class 8
    • Auto or truck repair background
    • Computer systems literate
    • Warranty claims processing
    • Attention to detail


    • Customer Focus
    • Decision Quality
    • Ethics and Navistars Values
    • Navistars Positive Attitude
    • Organizing
    • Problem Solving

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization


    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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