• Supplier Warranty Specialist

    Location US-IL-Lisle
    Job ID
    # of Positions
    Internal Title
    Supplier Wrnty Specialist
    Position Type
    Regular Full Time Employee
    Supply Chain - SC
    Less Than 10%
    Relocation Offered
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    Navistar - Driven By Uptime. Our focus is delivering Trucks and Buses that carry on the promise of being on the road, and staying there.


    Why Navistar?

    • Over the past two years Navistar has redesigned most of the International Truck vehicle line-up, including the LT Series and RH Series tractors, HX Series vocational truck, and soon to be introduced HV Series and MV Series trucks.  The company is witnessing market share growth in several of its core segments, a testament to the customer acceptance of its new products
    • Product quality and uptime has been a strong and ongoing focus across the entire company.  Navistar has introduced a number of new powertrains to its truck line-up, including the International® A26 12.4L diesel.  
    • Our alliance with Volkswagen Truck and Bus increases our global scale, strengthens our competitiveness, and provides our customers with expanded access to cutting-edge products, technology and services.
    • Superior parts and services offering throughout the country via our distribution channel
    • Best in class non-asset based products that enable our customers to not only create value for themselves but for their customers as well

    We are currently seeking a Supplier Warranty Specialist to join our staff at our world headquarters in Lisle.  This role interfaces with a diverse group of suppliers to recover warranty claims paid out to dealers.  Working with groups within Navistar (Customer Service, Reliability and Quality, Engineering and Supplier Quality) this Specialist shares information to all parties, including our dealer network and suppliers, to identify root causes, report back any issues in diagnosis and, if it is a supplier issue, recover the warranty spend per our agreement.  This role will also negotiate agreements with new and established suppliers within Navistar's supplier base.

    Position Purpose and Requirements

    Manages the relationship of a group of suppliers to ensure financial reimbursement of monies paid out on warranty claims comes back to Navistar.  Works collaboratively with the product review center, category management teams and dealer network.  Provides administrative support of the supplier recovery, failed material return process and charge back/appeal process. 



    Basic Requirements:

    • Bachelor's degree and at least 2 years of field service, engineering, or reliability experience


    • Master's degree


    • At least 4 years of field service, engineering, or reliability experience

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    • Strong communication skills with all levels of management, both internal and external
    • Strong negotiation skills
    • Ability to manage multiple projects simultaneously
    • Experience working with suppliers in a manufacturing environment, preferably automotive/trucking/heavy industry


    • Drive For Results
    • Functional/Technical Skills
    • Learning on the Fly
    • Negotiating
    • Time Management

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization


    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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