• IT Help Desk

    Location US-WI-Brookfield
    Job ID
    2019-33336
    # of Positions
    1
    Internal Title
    Contractor Template
    Position Type
    Contractor
    Category
    Information Technology - IT
    Travel
    None
    Relocation Offered
    No
    ERP Eligibility
    Not Eligible for Employee Referral Bonus
  • Overview

    I.T Help Desk to Support the Data Center – Temp to Hire

     

    Navistar Data Center, Brookfield, WI

     

    Resumes being reviewed, interviews scheduled and offers being made.

     

    Apply today and send a note to          carl.barnard@navistar.com

     

    We are a 100-year-old, $10 B/year manufacturer of commercial trucks, buses and engines.  Navistar has a Data Center in Brookfield, WI is open 24 hours a day 365 days a year.

     

    You will be responsible for managing incidents affecting Navistar’s technology systems and environment and will require the use of various tools and systems to identify specific situations that require notifications, actions and or escalations to technology owners within Navistar's IT organization.

     

    7 AM - 7 PM Saturday Sunday          Two – 12 hour days    = 24 hours

    7 AM - 3 PM Thursday Friday           Two –   8 hour days    = 16 hours

                                                                                                    = 40 hours a week

     

    The Data Center Operations position is responsible for managing high impact incidents affecting Navistar’s technology systems and environment.   The position will require the use of various tools and systems to identify specific situations that require notifications, actions and or escalations to technology owners within Navistar's IT organization.

     

    Duties:

     

    • Manage high impact incidents affecting Navistar's technology systems and environments, and act as Major Incident Manager for Major Incidents
    • Ensure all incident stake holders are provided routine status updates for all high impact incidents
    • Manage event systems and support ticking queues within SLAs
    • Ensure operational monitoring, alerting and response procedures for all technology components are up-to-date
    • Ensure team's engagement and support procedures with internal teams and external partners are maintained to provide proper and timely response to address issues and operational support requirements
    • Identify trends to optimize incident processes and monitoring tools
    • Ensure turnover is properly performed so operational concerns are addressed in a timely manner across shifts and locations
    • Continually seek out improvement opportunities and demonstrate metric-based period over period improvements

     

    Education requirement:

    High School with Technical or additional IT job experience, 2 or 4-year degree preferred

     

     

    Additional Requirements

    Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization

     

    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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