• Supply Chain Customer Service Manager

    Location US-IL-Lisle
    Job ID
    # of Positions
    Internal Title
    Supply Chain Manager 2
    Position Type
    Regular Full Time Employee
    Supply Chain - SC
    Up To 25%
    Relocation Offered
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    The Supply Chain Customer Service Manager will be responsible for :


    Setting team direction, deploying resources, and managing others

    Provide guidance and support to team members, making decisions according to established procedures, policies, and key metrics

    Training and developing employees


    Managing a support team responsible for locating critical truck parts

    within 24-48 hours 


    Reduce active truck down order count year over year


    Work with suppliers and internal teams including procurement,

    engineering, and production to overcome constraints with expediting

    critical parts


    Support a lean culture through process improvements


    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

                             Think Navistar! It’s Uptime!

    Position Purpose and Requirements

    This role will support one or more of the following functions: material and services sourcing, procurement, supplier management, production planning, transportation, inventory control, distribution, and process reengineering.


    Basic Requirements: 

    • Bachelor’s degree and at least 6 years of materials management or supply chain experience
    • At least 1 year lead experience


    • Master’s degree and at least 4 years of materials management or supply chain experience
    • At least 1 year lead experience


    • At least 8 years of materials management or supply chain experience
    • At least 1 year lead experience


    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    • Candidates with Trucking &/or Automotive Manufacturing Supply Chain Customer Service experience will receive Priority consideration


    • Dealing with Ambiguity
    • Ethic's and Nvistar's Values
    • Problem Solving
    • Time Management
    • Confronting Direct Reports

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization


    It's Uptime at International


    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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