• Acct Services Administrator Sr

    Location US-IL-Woodridge
    Job ID
    2018-33176
    # of Positions
    1
    Internal Title
    Acct Services Administrator Sr
    Position Type
    Regular Full Time Employee
    Category
    Administrative/Clerical
    Travel
    Less Than 10%
    Relocation Offered
    No
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    The Account Services Administrator will be responsible for:

    • Responding to customer inquiries and complaints via phone and email.
    • Working with many business areas to facilitate communication as necessary to improve the customer and dealer experience.
    • Support various proprietary software applications used by internal users, dealers, and customers.

    Position Purpose and Requirements

    Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

     

     

    Basic Requirements:

    • Bachelor’s degree and at least 2 years of account services experience (managing internal/ external customer relationships)

    OR

    • Master’s Degree

    OR

    • At least 4years of account services experience (managing internal/ external customer relationships)

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    • Working knowledge of Microsoft Office suite, including Access, Excel, OneNote, and Outlook.
    • Capable of quickly transitioning between varied responsibilities as needed.
    • Ability to maintain a rational and objective demeanor in difficult situations.
    • Comfortable working within a diverse team.

    Competencies:

    • Customer Focus
    • Interpersonal Savvy
    • Learning on the Fly
    • Priority Setting
    • Problem Solving

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization

     

    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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