• Regional Technical Expert

    Location US-TX-Frisco
    Job ID
    2018-33033
    # of Positions
    1
    Internal Title
    Field Svc Consultant Sr
    Position Type
    Regular Full Time Employee
    Category
    Customer Service
    Travel
    Up To 75%
    Relocation Offered
    No
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated tostrengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a teameffort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

     

    The Senior Field Service Consultant provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment. Develop and enhance pieces of the Uptime Initiative and Virtual Triage .  Advanced knowledge of diesel engines and truck operation. Ability to execute highly complex or specialized projects.  Works independently.  Decision-making skills to solve complex issues and problems using applicable functional knowledge, existing methodologies, and innovation. Determines methods and procedures on new assignments and may coordinate activities with other personnel, lead functional teams or projects. 

     

    Position Purpose and Requirements

    Provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment. Checks out and approves operational quality of equipment. Instructs customers in the operation and maintenance of equipment. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to design engineers or manufacturing. This job may include any aspect of field support.    

     

    Basic Requirements: 

    • Bachelor’s degree and at least 8 years of field service engineering, automotive service or truck service experience
    • At least 1 year of lead experience

    OR

    • Master’s degree and at least 6 years of field service engineering, automotive service or truck service experience
    • At least 1 year of lead experience

    OR

    • At least 10 years of field service engineering, automotive service or truck service experience
    • At least 1 year of lead experience

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    •  
      • Advanced knowledge of diesel engines and truck operation.
      • Ability to execute highly complex or specialized projects. 
      • Works independently. 
      • Decision-making skills to solve complex issues and problems using applicable functional knowledge, existing methodologies, and innovation.
      • Determines methods and procedures on new assignments and may coordinate activities with other personnel, lead functional teams or projects. 
      • MS Office Proficient
      • Navistar/International Service Information System
      • CAD, Team Center
      • 8D/Pyxis
      • SPS/ Six Sigma Cert
      • ASE Certifications a plus

    Competencies:

    • Action Oriented
    • Customer Focus
    • Decision Quality
    • Drive for Results
    • Problem Solving
    • Technical Learning

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization

     

    It's Uptime at International

     

    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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