• Senior Field Service Consultant

    Location US-IL-Lisle
    Job ID
    2018-32894
    # of Positions
    1
    Internal Title
    Field Service Consultant/Field Service Consultant Sr
    Position Type
    Regular Full Time Employee
    Category
    Sales Applications - SS
    Travel
    Up To 25%
    Relocation Offered
    No
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders. 

     

    As a Senior Field Service Engineer you will be responsible to Lead warranty projects as the subject matter expert and assist in identifying root cause and corrective action.

     

    Overview

     

    • Research, develop and implement service repair plans for vehicles in the field
    • Assist and support the launch of vehicles that provide value to our customers reducing  warranty and downtime
    • Upfront involvement in the Product Development Process to ensure the Voice of the Customer is heard through serviceability requirements in the new product
    • Present and report status to upper level management of activities and issues
    • Provide effective resolution of dealer and fleet complaints
    • Write technical reports and develop base line diagnostics
    • Liaison between CSO and engineering SMT’s
    • Develop and demonstrate competencies with Statistical Problem Solving Strategies and Tools
    • Actively involved in Project Management activities

     

     

     

     

    Position Purpose and Requirements

    Provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment. Checks out and approves operational quality of equipment. Instructs customers in the operation and maintenance of equipment. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to design engineers or manufacturing. This job may include any aspect of field support.    

     

    Basic Requirements: 

    • Bachelor’s degree and at least 5 years of field service engineering, automotive service or truck service experience

    OR

    • Master’s degree and at least 3 years of field service engineering, automotive service or truck service experience

    OR

    • At least 7 years of field service engineering, automotive service or truck service experience

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    • MS Office Proficient
    • degree in Engineering is strongly preferred
    • Excellent presentation skills and verbal/written communication skills
    • Approachable with excellent interpersonal skills to work effectively across diverse teams
    • Able to operate with a minimum of supervision and with an ownership mindset
    • Familiarity with VisMockUp, CAD, Teamcenter or other engineering drawing systems
    • Comfortable with the ambiguous and changing environment
    • Navistar/International Service Information System
    • SPS/Six Sigma Certification
    • 8D/Pyxis
    • ASE Certification a plus
    • General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

       

    Competencies

    • Ethics and Navistar Values
    • Decision Quality
    • Learning on the Fly
    • Peer Relationships
    • Priority Setting

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization

     

    It's Uptime at International

     

    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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