• Dealer Inventory Analyst- Customer Service

    Location US-IL-Lisle
    Job ID
    2018-32888
    # of Positions
    1
    Internal Title
    Supply Chain Professional 2
    Position Type
    Regular Full Time Employee
    Category
    Supply Chain - SC
    Travel
    Up To 25%
    Relocation Offered
    No
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    The Dealer Inventory Analyst - Customer Service will be responsible for: 

    • Analyze dealer scorecard and interpret findings to develop dealer inventory optimization plan
    • Communicate and train dealer network on DIA planning, work queues and returns
    • Develop and maintain positive communication with the dealer parts managers
    • Provide outstanding Customer Service - Answer questions through email, phone calls and all future communication portals in a timely, professional manner 
    • Assure customers/dealers receive the proper and timely assistance necessary through monitoring the interactions between them and a given support team
    • Responsible for meeting all department objectives and metrics
    • Collaborate with internal and external contacts to drive for results (issue elevation)
    • Intermediate familiarity with Microsoft Office suite
    • Ability to develop and communicate troubleshooting strategies to internal and external customers
    • Documents root cause, establishes action plans, reports progress, and follows through to resolution of issues
    • Demonstrate organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needs
    • Provides input to continuous improvement and lean operating practices to support Navistar and our customers

    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

    Think Navistar! It’s Uptime!

    Position Purpose and Requirements

    This role will support one or more of the following functions: material and services sourcing, procurement, supplier management, production planning, transportation, inventory control, distribution, and process reengineering.  


     


    Basic Requirements: 



    • At least 4 years of supply chain, engineering or manufacturing experience


    OR



    • Bachelor’s degree

    • At least 2 years of supply chain, engineering or manufacturing experience


    OR



    • Master’s degree

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status). 

    Desired Skills:

    • Proven Outstanding Customer service and support through live interpersonal (telephone and email) contact. 
    • Excellent relationship building, outgoing type of personality

    Competencies:

    • Positive Attitude
    • Ethics and Navistar's Values
    • Composure
    • Customer Focus
    • Humor
    • Intergrity and Trust
    • Technical Learning

    It's Uptime at International

    Visit us at www.Navistar.com to discover more about our organization


     


    It's Uptime at International


     


    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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