• Senior Field Service Engineer

    Location US-IL-Lisle
    Job ID
    2018-32632
    # of Positions
    2
    Internal Title
    Field Svc Engineer Sr
    Position Type
    Regular Full Time Employee
    Category
    Sales Applications - SS
    Travel
    Less Than 10%
    Relocation Offered
    No
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

     

    The Senior Field Service Engineer provides guidance, direction and training, both remote and on-site, to Navistar’s dealer network, customer locations, suppliers and engineers.  The purpose of this role is to act as the project manager for product support issues including repair procedures, tooling and component issues. Other primary duties include, but are not limited to:

    • Perform on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues on both current and prototype products
    • Act as a liaison between suppliers, engineering, customers and dealer network on technical issues and repair process upgrades
    • Capture and analyze field data for Engineering / Manufacturing review in order to prevent additional failures and aid in new product development
    • Provide technical support for current and legacy products
    • Provide on-site project support at dealer/customer locations
    • Conduct and manage specific projects required for the serviceability of the products, including development of service manuals, diagnostic manuals, and training material
    • Provide direction and support to the Field Service Representatives during new product launches at internal or external customer facilities
    • Support Engineering, Manufacturing, and Purchasing by providing leadership for “product campaigns” either internal or external to minimize impact of potential product defects

     

    Position Purpose and Requirements

    Provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment. Checks out and approves operational quality of equipment. Instructs customers in the operation and maintenance of equipment. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to design engineers or manufacturing. This job may include any aspect of field support. 

     

    Basic Requirements:

    • Bachelor’s degree and at least 2 years of field service engineering, automotive service or truck service experience

    OR

    • Master’s degree

    OR

    • At least 4 years of field service engineering, automotive service or truck service experience

    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

    Desired Skills:

    •  
      • Ability to travel 10% (US and Canada)
      • Service experience, to include troubleshooting, service, and repair of Medium Duty trucks & vehicles highly desired
      • Automotive diagnostics
      • Electrical systems troubleshooting
      • Chasis troubleshooting
      • Very good written and oral communications
      • Intermediate to advanced Microsoft office knowledge.

    Competencies:

    • Customer Focus
    • Dealing with Ambiguity
    • Functional/Technical Skills
    • Integrity and Trust
    • Problem Solving

    Compliance/Marketing Requirements

    Visit us at www.Navistar.com to discover more about our organization

     

    It's Uptime at International

     

    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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