• Desk Top Support Engineer

    Location US-IL-Lisle
    Job ID
    # of Positions
    Internal Title
    Info Sys Engineer Lead
    Position Type
    Regular Full Time Employee
    Information Technology - IT
    Less Than 10%
    Relocation Offered
    ERP Eligibility
    Eligible for Employee Referral Bonus
  • Overview

    This Desk Top Support Engineer is part of the End User Computing Team, which is responsible for all corporate PC images, standards and engineering of PC solutions to meet business needs.  This specific position will focus on supporting our Standard Desktop, Virtual Desktop environment and Tier 3 support throughout the company.  This role will also backup our Audio-Visual Engineer and assist with the auditorium support, conference room equipment, digital signage and video conferencing.


    • Tier 3 Production Support for PCs, Mac, Citrix VDI and Audio-Visual solutions.
    • Interacts with network services, systems architects, applications development and other support groups to restore service and/or identify and correct core problems with software applications and endpoints.
    • Simulates or recreates user problems, often with no common procedure or process to resolve. The support analyst must identify and correct root cause problems through research and ruling out possible causes.
    • Works under tight time constraints in responding to and diagnosing problems; includes problem recognition, research, isolation and resolution steps
    • Works in consultation with the End User Support team to identify the best course of action to accomplish their goals by analyzing the situation, develop creative solutions, collaborating with vital business functions and proposing recommendations on how to achieve the needed results while conforming to the corporate policies.
    • Researches and resolves technical problems that do not have a documented solution to formulate a resolution. May be required to waive from established procedures when warranted.
    • Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
    • Applies troubleshooting techniques and technical knowledge to identify the severity of the problem and the needed steps to resolve the problem. Routinely applies independent judgment for resolutions that conforms to company policy.
    • Recommends system modifications to reduce user problems
    • Provides feedback and recommendations to process improvements.
    • Supports application rollouts
    • May develop training materials, and may be required to train users on various applications
    • May act as a resource to End User Support analysts. 

    Position Purpose and Requirements

    Performs IT functions such as design, analysis, evaluation, testing, debugging, installation, maintenance, and implementation of applications, packaged programs, and hardware components supporting company business processes and operations. Analyzes, installs, acquires, modifies, designs, and supports operating systems, database, utilities software, packaged software, and infrastructure hardware products.  Plans,
    conducts and directs the analysis of business problems to be solved with customer software, packaged software, and hardware products.  At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure used throughout the IT solution set. 


    Basic Requirements:

    • Bachelor’s degree and at least 5 years of information systems/information technology experience


    • Master’s degree and at least 3 years of information systems/information technology experience


    • At least 7 years of information systems/information technology experience


    Additional Requirements

    • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
    • Ability to travel up to 5% of the time
    • Ability to occasionally work nights and weekends if needed

    Desired Skills:

    • Positive Attitude, Ethics and International Values which support our company’s values, and a healthy, high performance culture
    • 2+ years of customer service experience
    • 4+ years of experience with desktop operating systems (Windows 7/10, MacOS X)
    • 2+ years of experience with Microsoft Office
    • Strong knowledge of Microsoft ecosystem
    • Strong communication skills
    • Previous experience in enterprise support environment


    • Customer Focus
    • Functional/Technical Skills
    • Problem Solving
    • Technical Learning

    Compliance/Marketing Requirements

    Visit us at www.Navistar.com to discover more about our organization


    It's Uptime at International


    Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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