Navistar, Inc.

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Senior Program Manager, Channel Readiness

Senior Program Manager, Channel Readiness

Job ID 
# of Positions 
Internal Title 
Program Manager-Tech
Position Type 
Regular Full Time Employee
Program Management
Up To 25%
Relocation Offered 
ERP Eligibility 
Eligible for Employee Referral Bonus


The Senior Service Readiness Manager, Electrical Vehicle (Bus and Truck) is responsible for executing the service plan for new product launches. This role focuses on achieving customer satisfaction and Uptime by managing the delivery of service support materials and processes to Navistar’s dealer network for new product launches. 


  1. Act as the service lead on engineering program teams
  2. Direct multiple large product programs and maintains communication with interested parties.
  3. Collaborate in a cross-functional team environment to develop service plans with functional area leads – providing guidance, leadership and support as needed to build effective plans
  4. Manage program budgets, resource requests and may help track spend back to IPD finance to ensure visibility of service development costs
  5. Is responsible for managing documentation including: intricate spreadsheets, graphs and PowerPoint presentations for meetings and reports
  6. Maintain a high degree of confidentiality and exercises sound business judgment.
  7. Interacts in a professional manner with senior executives internally and customers/dealers/ partners/ suppliers externally.
  8. Effectively handle multiple priorities to meet all objectives and deadlines.
  9. Be comfortable with ambiguity, changing business priorities and high pressure demands that come with program launch activities F
  10. Follow service readiness processes and requirements to manage a product program
  11. Ensure completion of applicable Service documentation and project process deliverables
  12. Champion the inclusion of Service quality targets as identified by service engineering into engineering program deliverables (ensuring requirements are added to concept sheets, design requirements etc.
  13. Coordinate Service participation in appropriate engineering phases such as: FMEA, DFMEA and architecture reviews
  14. Work with service engineering and other service development teams design teams ensure Voice of the Customer (VOC) is heard by IPD in the product development process
  15. Serve as the primary point of contact for all Service development groups on assigned programs
  16. Develop vehicle requirement and usage plans with function teams and advocate with engineering to integrate into overall vehicle program plans
  17. Be the subject matter expert on the program for all service functional areas and develop technical overviews (as needed) to increase understanding of the program scope
  18. Lead technical calls, service summits and guide technical teams
  19. Lead effective requirements gathering for the service plan
  20. Be process driven: incorporate LEAN principals, document processes, record decisions and track deliverables to a detail level

This position requires a strong understanding of dealer business processes and operations, as well as the willingness to adapt to and excel in an ever-changing business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal. You should also feel comfortable with technical detail (engineering, hands-on automotive mechanics, process development, and basic data/program management tools) to be able to quickly interpret and share updates on progress. This role requires communication skills and the ability to maneuver up/down the organization. 


Position Purpose and Requirements

Manage the development and implementation process of the company's products and services.  Leads a cross-functional team of experts working on related projects by managing the projects in a coordinated way to obtain benefits and control not available by managing them individually.  Focuses on project interdependencies and helps to determine the optimal approach for managing them.  Customer point of contact. Managers cost, schedule and performance.  Maintains continuous alignment of program scope with strategic business objectives.  Builds credibility and rapport with the stakeholders at multiple levels internal and external.  Ensures the ultimate success of the program.


Basic Requirements:

  • Master’s degree and at least 6 years of technical project/program management experience

  • At least 1 year of lead experience


  • Bachelor’s degree and at least 8 years of technical project/program management experience
  • At least 1 year of lead experience


  • At least 10 years of technical project/program management experience
  • At least 1 year of lead experience

Additional Requirements

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

    • Experience with electric vehicles: components, charging process, equipment and servicing
    • Process focused: Experience with Engineering Gate Process
    • Serviceability, Warranty and FMEA experience
    • Skilled in data collection and analysis to drive fact-based, monetized recommendations using problem solving
    • Communication & presentation skills: experience and confidence with communications and ability to influence across a matrix organization
    • Experience with customer-facing roles, responsibilities, and communication
    Program/Project/Product Management experience (preferred)


  • Dealing with Ambiguity
  • Decision Quality
  • Informing
  • Learning on the Fly
  • Organizational Agility
  • Problem Solving
  • Time Management

Compliance/Marketing Requirements

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Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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