The Senior Service Readiness Manager, Electrical Vehicle (Bus and Truck) is responsible for executing the service plan for new product launches. This role focuses on achieving customer satisfaction and Uptime by managing the delivery of service support materials and processes to Navistar’s dealer network for new product launches.
This position requires a strong understanding of dealer business processes and operations, as well as the willingness to adapt to and excel in an ever-changing business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal. You should also feel comfortable with technical detail (engineering, hands-on automotive mechanics, process development, and basic data/program management tools) to be able to quickly interpret and share updates on progress. This role requires communication skills and the ability to maneuver up/down the organization.
Manage the development and implementation process of the company's products and services. Leads a cross-functional team of experts working on related projects by managing the projects in a coordinated way to obtain benefits and control not available by managing them individually. Focuses on project interdependencies and helps to determine the optimal approach for managing them. Customer point of contact. Managers cost, schedule and performance. Maintains continuous alignment of program scope with strategic business objectives. Builds credibility and rapport with the stakeholders at multiple levels internal and external. Ensures the ultimate success of the program.
Master’s degree and at least 6 years of technical project/program management experience
At least 1 year of lead experience
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It's Uptime at International
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.