Navistar - Driven By Uptime. Our focus is delivering Trucks and Buses that carry on the promise of being on the road, and staying there.
We are currently seeking a Customer Service Engineer to join our Customer Service Organization within the Kansas, Missouri, and Arkansas Territory. The Consultant will work directly with Navistar dealers, customers and internal contacts via phone, case file and email to resolve product and training issues and ensure up-to-date software tools are delivered to dealers and customers. Our goal is to get their vehicles back on the road as quickly as possible.
The Product Support Consultant will be responsible for:
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier
2 support levels. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Provides information tracking, billing/invoicing and report support.
Visit us at www.Navistar.com to discover more about our organization
It's Uptime at International
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.