Navistar, Inc.

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End User Support Spec Sr

End User Support Spec Sr

Job ID 
2018-23942
# of Positions 
1
Internal Title 
End User Support Spec Sr
Position Type 
Regular Full Time Employee
Category 
Information Technology - IT
Location 
US-OH-Springfield
Travel 
Less Than 10%
Relocation Offered 
No
ERP Eligibility 
Eligible for Employee Referral Bonus

Overview

Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders.

 

The Sr. End User Support Specialist is responsible for tier 2 production support (break-fix analysis) to end users for all IT systems hardware or software used at a remote facility.  Duties and responsibilities for this role include, but are not limited to:

  • Provide timely resolution of incidents/problems and escalates on behalf of customer to appropriate technical personnel; interacts with network services, systems architects, applications development and other support groups to restore service and/or identify and correct core problems with software applications
  • May maintain servers and assist with the implementation, configuration, coordination, troubleshooting and security backup of the servers.
  • May install, configure, and maintain the network, and administer network infrastructure
  • Monitor key aspects of IT service for the site and provide feedback to the IT support groups.
  • Provide site specific IT project planning and management reporting functions. 
  • Provide feedback to site management to ensure there is sufficient hardware and licensing to support the site.
  • Monitor performance of systems relating to customer’s expectations as defined in the system’s Service Level Agreements (SLAs).
  • Promote the conformance to IT Standards when discussing business proposals with the customer.
  • Maintain inventory and configuration documentation as requested by other groups.
  • Provide Auditor response to information queries and audit points
  • Develop and maintain customer relationships at the facility and provide liaison functions to other IT support groups to implement IT projects/resolve issues etc.
  • Participate in Enterprise Change Management processes

Position Purpose and Requirements

Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

 

Basic Requirements:

  • Bachelor’s degree and at least 2 years experience providing IT technical services and support using network remote access

OR

  • Master’s degree 

OR

  • At least 4 years of experience providing IT technical services and support using network remote access

Additional Requirements

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • Functional knowledge of Local Area Network technologies
  • Prior systems experience in a manufacturing/operations environment
  • Strong analytical and problem solving skills
  • High level of ability to adapt and understand a wide variety of business & manufacturing problems
  • Excellent written/verbal communication skills
  • Ability to perform in a dynamic and highly diverse environment
  • Proven planning and organizing skills
  • Demonstrates strong time management, organizational and administrative skills.
  • Capable of taking on additional responsibilities with the potential to progress into higher-level leadership positions
  • Seeks new ideas and approaches and can be relied onto make sound decisions with confidence
  • Able to prioritize objectives, set personal goals and complete tasks within deadlines while maintaining focus between tasks

Competencies:

  • Action Oriented
  • Managing and Measuring Work
  • Problem Solving
  • Building Effective Teams

Compliance/Marketing Requirements

Visit us at www.Navistar.com to discover more about our organization

 

It's Uptime at International

 

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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