Navistar, Inc.

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Desktop/Help Desk Technical Support and Incident Anaylsis

Desktop/Help Desk Technical Support and Incident Anaylsis

Job ID 
# of Positions 
Internal Title 
Position Type 
Information Technology - IT
Relocation Offered 
ERP Eligibility 
Not Eligible for Employee Referral Bonus


For Additional Information Contact Mark Johnson at 206-432-9078 or


Available Shift:


Days - Saturday and Sunday 7 AM to 7 PM Monday and Tuesday 7 AM to 3 PM 


Job Title:

Navistar Data Center Operations and Media Technician BROOKFIELD ,WI 

Education requirement:

High School with Technical or additional IT job experience, 4 yr. degree preferred


Job Description:

The Senior Data Center Operations position is responsible for managing high impact incidents affecting Navistar’s technology systems and environment.   The position will require the use of various tools and systems to identify specific situations that require notifications, actions and or escalations to technology owners within Navistar's IT organization. 



  • Manage high impact incidents affecting Navistar's technology systems and environments, and act as Major Incident Manager for Major Incidents
  • Ensure all incident stake holders are provided routine status updates for all high impact incidents
  • Manage event systems and support ticking queues within SLAs
  • Ensure operational monitoring, alerting and response procedures for all technology components are up-to-date
  • Ensure team's engagement and support procedures with internal teams and external partners are maintained to provide proper and timely response to address issues and operational support requirements
  • Identify trends to optimize incident processes and monitoring tools
  • Set and enforce standards for the Operations Command Center (OCC)
  • Ensure turnover is properly performed so operational concerns are addressed in a timely manner across shifts and locations
  • Continually seek out improvement opportunities and demonstrate metric-based period over period improvements


Mark Johnson 206-432-9078 


Additional Requirements

Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Compliance/Marketing Requirements

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Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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