Navistar, Inc.

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Senior Field Service Consultant

Senior Field Service Consultant

Job ID 
2017-23565
# of Positions 
1
Internal Title 
Field Service Consultant/Field Service Consultant Sr
Position Type 
Regular Employee
Category 
Sales Applications - SS
Location 
US-IL-Lisle
Travel 
Up To 25%
Relocation Offered 
No
ERP Eligibility 
Eligible for Employee Referral Bonus

Overview

Navistar International Corporation is a leading North American truck manufacturer with great products, strong market positions and best-in-class distribution. For 175 years we have had a 100% commitment to doing what it takes to satisfy our customers, and our commitment today is as strong as ever. We are rededicated to strengthening our core businesses. Our recent investments and product launches position us for success. It all starts with a comprehensive approach and a team effort from our employees. So we’re looking for exceptionally talented and results-oriented individuals to join us and deliver on our promises to our customers, dealers, employees and shareholders. 

 

The Senior Field Service Consultant provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment.

  • Checks out and approves operational quality of equipment.
  • Instructs customers in the operation and maintenance of equipment.
  • Serves as company liaison with customer on administrative and technical matters for assigned projects.
  • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to design engineers or manufacturing.
  • This job may include any aspect of field support. 

 

Position Purpose and Requirements

Provides highly visible customer support through overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment. Checks out and approves operational quality of equipment. Instructs customers in the operation and maintenance of equipment. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to design engineers or manufacturing. This job may include any aspect of field support.    

 

Basic Requirements: 

  • Bachelor’s degree and at least 5 years of field service engineering, automotive service or truck service experience

OR

  • Master’s degree and at least 3 years of field service engineering, automotive service or truck service experience

OR

  • At least 7 years of field service engineering, automotive service or truck service experience

Additional Requirements

  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • MS Office Proficient
  • Navistar/International Service Information System
  • CAD, Team Center
  • 8D/Pyxis
  • SPS/ Six Sigma Cert
  • ASE Certifications a plus

Competencies:

  • Dealing with Ambiguity
  • Approachability
  • Conflict Management
  • Managing and Measuring Work
  • Presentation Skills

Compliance/Marketing Requirements

Visit us at www.Navistar.com to discover more about our organization

 

It's Uptime at International

 

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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